FAQ

WHERE DOES THE CONFERENCE TAKE PLACE?
This virtual event takes place completely online. The event uses a virtual environment which allows attendees to view lectures, submit questions to faculty, and connect with other attendees.

DO I HAVE TO ATTEND THE ENTIRE CONFERENCE?
At the end of the conference you will receive a survey to attest to the number of credit hours you participated in. Please only claim credit that correlates with the number of hours you attended.

WHAT ABOUT CAMERA AND MIC ACCESS?
When you first sign into the virtual platform you will be asked to grant access to camera and microphone. This is to enable these features should you wish to connect with other attendees over video chat.

We will automatically mute you and have your camera off during general session lectures.

WHAT TECHNOLOGY DO I NEED?
You will need a computer or a device such as laptop, desktop, or tablet. The website is not accessible via phone. You are not required to have a camera or mic capability to listen to the lectures or submit questions to the panel.

Please use a preferred browser such Chrome, Firefox or Safari to participate during the conference. The virtual conference is not accessible over Internet Explorer.

HOW CAN I GET TO THE CONFERENCE?
Registered attendees will receive a link via email to the conference virtual platform OnAir by June 8, 2022. The link will be sent to the email address you registered with and is how you will access all the conference content.

You will use the same link to access the platform during the conference dates and to review recorded presentations after the air dates.

WHAT IF I DON’T RECEIVE THE LINK?
Contact medstarcpe@medstar.net for assistance.

CAN I SHARE THIS LINK WITH OTHERS?
Just like an in-person meeting, registrations should not be shared. The registration provides a single sign-on secure experience for the user.

Please note that recordings or downloaded conference material of any kind that are accessed on the platform should not be shared.

WHEN WILL SESSION MATERIAL BE AVAILABLE?
PDF copies of the presentations will be available for download on the session page from those presenters who gave consent to share. These are accessible after the conference date through the end of 2022. 

CAN I CHAT WITH OTHERS DURING THE CONFERENCE?
YES! In each session there is a chat feature that allows you to send messages to others in the session. There is also the Networking Hub where you can message other attendees, faculty and industry directly with chat or video connections.

I HAVE A QUESTION FOR THE SPEAKER
In each session there is a chat box to the right of the screen you can enter in a question for the panel. Our team will collect questions for the moderator to be asked during panel discussion time.

WILL LIVE CONTENT BE AVAILABLE AFTER THE EVENT?

Live content will be recorded, subject to speaker permission, and posted on platform for on-demand viewing. You will continue to have access to session content and exhibit hall until the end of 2022. 

I NEED HELP!

Before the conference date please contact medstarcpe@medstar.net or  (833) 731-1273 with any questions.

Day of the conference while you are participating on the virtual platform our staff is ready to assist you. There is a headset icon in the top right of your screen. This will directly connect you to a member of our team.